Q: Why can't I connect with my mobile?
A: You need to verify the connection parameters are correctly set, e.g.,
baud rate is set neither too high nor too low. Also make sure the
port you chose is the one actually used for connection.
Q: Why was I prompted "Can't open COM3"?
A: The serial port COM3 may not be the one actually used for your mobile
connection. To check with this, invoke Start->Setting->Control Panel->Modem
and Phone->Modem tag and all of your modem devices (a mobile phone
connected to a computer is a modem device) are identified and listed there.
Just remember the "COM#" used for your mobile then you will have
to set this accordingly on SMS Cute's Tools -> Options -> Port. In
another case, some mobile software (e.g. the Desktop Suite provided together
with Motorola A1000 PDA) will automatically connect with the mobile and
occupy the port once the USB cable is plugged in. In that case you will
have to disable Desktop Suite's connection by unchecking that port from
the mRouter dialog first so that the port can be used again by SMS Cute
as well as other mobile software.
Q: Which data rate is ok for my mobile?
A: For physical serial ports 9600 should be ok, and 115200 can be used for USB connections.
Q: How to set timeout and command delay?
A: For most types of mobiles 200 and 180 are expected to work fine.
However, if you always encountered connection problems you may change
them to larger values.
Q: Can I run the software on a system without Microsoft .NET Framework?
A: No, SMS Cute relies on Microsoft .NET Framework.
Q: Can I run the software with Microsoft .NET Framework 1.1?
A: No, SMS Cute can only incorporate with Microsoft .NET Framework 2.0.
Q: Connection was established, but model information was not correctly shown on the status bar?
A: Your mobile might don't support probing model information via AT commands. However this normally won't affect your using other functionalities.
Q: What is AT command?
A: AT commands are commands standardized by ITU (International Telecommunication Union) and take forms like "AT+?". They are used to
communicate with modem devices (a mobile connected to computer is also recognized as a modem device). Some of these commands are optional for implementation and
mobile manufacturers may only implement a subset. For example, the command to query model information is "AT+CGMM". If your mobile's model can't be probed correctly that might
because the command was not implemented by the manufacturer.
Q: Can I report bugs and how to do it?
A: Yes please email to hardrockgc@hotmail.com.
Q: What can I get by becoming a registered user?
A: By registering you will get:
- A license key that will enable your unlimited time of use
- The registration reminder window eliminated
- 24/7 free email support
- All upgrades & new versions free in the future
Q: What type of personal identifying information shall I provide when filling out money transfer forms or license key requesting forms?
A: Anything you think ideal to distinguish your payment/request with those
made by other customers. For example, email, phone number, address,
etc.
Q: How long do I have to wait before getting my license key?
A: It depends on how soon the payment you made arrives on our account.
Generally international money transfer from U.S. to China would
be within 7 days, you may inquire your local bank about the transfer
time. We will email you the license key immediately once received and identified
your payment.
Alternatively, you may also email your question to hardrockgc@hotmail.com or call our 24/7 support line.
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